Customer Service/Sales

The Home Depot; Asheville (NC); On-site; USD 27,000 - 38,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers, assessing their needs, and guiding them to suitable solutions. You will learn product details and how to greet, qualify, recommend, and close every customer in your department while maintaining a clean, safe shopping area.

This role emphasizes teamwork with the Department Supervisor and other departments to ensure a smooth shopping experience.

Responsibilities

• Greet customers and assess their needs to provide helpful recommendations.
• Explain product features and benefits to support informed purchasing decisions.
• Assist in closing sales and processing transactions with accuracy and courtesy.
• Maintain in-stock conditions and keep departments clean, organized, and safe.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.