Customer Service/Sales

The Home Depot; Oakbrook Terrace (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Oakbrook Terrace is seeking Customer Service/Sales associates to provide proactive, friendly service and assist customers with their needs. Associates will maintain stock levels and cleanliness in designated areas, ensuring a safe shopping environment. Responsibilities include sales assistance across various departments and collaboration with supervisors. Candidates should be committed to customer service and safety standards.

Qualifications

• Ability to provide friendly service and assess customer needs.
• Understanding of product offerings and ability to assist with sales.
• Compliance with safety standards and practices.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain in-stock condition of assigned areas.
• Work safely and follow all safety policies.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.