Customer Service/Sales

The Home Depot; Morgan Hill (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A home improvement retailer in Morgan Hill is looking for Customer Service/Sales associates to provide fast, friendly service to customers. Responsibilities include assessing customer needs, providing product information, and maintaining a safe working environment. Successful candidates are expected to work collaboratively with department supervisors and maintain the cleanliness of assigned areas. This position includes roles such as Lead Generator and Sales Specialist.

Responsibilities

• Provide fast and friendly service by assessing customer needs.
• Maintain the in-stock condition of assigned areas and ensure cleanliness.
• Follow safety policies and report hazards.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.