Customer Service/Sales

The Home Depot; Monrovia (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales Associate to greet customers, assess needs, and guide them toward the right products for their project. You will learn our products, explain options, and aim to close sales in your department while assisting in adjacent areas as needed.

Responsibilities include maintaining in-stock conditions, keeping areas clean and safe, and following all safety policies and procedures.

Qualifications

• Customer service orientation
• Willingness to learn about products
• Ability to work in a fast-paced retail environment

Responsibilities

• Greet, qualify, recommend and close every customer in your department; assist adjacent departments as needed.
• Maintain in-stock conditions; ensure the area is clean, shop-able and safe.
• Follow safety policies and training; report hazards to the Manager on Duty; work with supervisors and coworkers.

Job description

Job Description

87123BR

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.