Customer Service/Sales

The Home Depot; Madera (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Home Depot in California is seeking a Customer Service/Sales associate to provide fast, friendly service by assessing customer needs and guiding them to solutions. You will greet customers, learn products, and help close sales while maintaining clean, safe departments such as Building Materials, Décor, Electrical, and more.

You will greet, qualify, recommend, and close sales, learn product information, and cooperate with department teams to ensure a positive shopping experience for every

Qualifications

• Experience in face-to-face customer service preferred.
• Ability to greet, qualify, recommend, and close sales.
• Willingness to learn product information and assist customers.

Responsibilities

• Assist customers and assess their needs to provide appropriate solutions.
• Keep the department clean, organized, and safe for shoppers.
• Operate store systems to process orders and support sales activities.

Skills

Customer service

Sales

Communication

Product knowledge

POS systems

Tools

POS systems

Job description

72197BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.