Customer Service/Sales

The Home Depot; Cerritos (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Cerritos, CA is seeking a Customer Service/Sales associate to deliver fast, friendly service. You will greet and qualify customers, learn product details, and guide them through completing purchases while maintaining clean, safe departments.

You will work with department teams to meet customer needs, learn about multiple product categories, and support a high standard of service across the store floor.

Qualifications

• Customer service and sales-oriented mindset.
• Ability to greet and qualify customers effectively.
• Knowledge of products and ability to recommend solutions.

Responsibilities

• Greet customers and assess their needs to provide appropriate product recommendations.
• Learn product information using internal tools to assist customers in making informed purchases.
• Maintain clean, organized, and safe store areas; ensures shelves are stocked and in good condition.
• Collaborate with department supervisors and other teams to fulfill customer orders and support sales goals.

Job description

71216BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.