Customer Service/Sales

The Home Depot; Brockton (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot in Brockton, MA is seeking a Customer Service/Sales Associate to provide fast, friendly service by actively engaging customers, assessing their needs, and guiding them to the right products for their projects.

You will learn product details through our tools, greet and qualify customers, and strive to recommend and close sales while keeping departments clean, in-stock, and safe, working cooperatively with teammates and supervision.

Qualifications

• Greet customers and assess needs to guide purchases.
• Learn product details to advise on options.
• Maintain in-stock conditions and store cleanliness.

Responsibilities

• Greet, qualify, and close every customer in the department.
• Provide fast, friendly service and product information.
• Keep areas clean, safe, and organized.

Skills

Customer service

Sales

Job description

83541BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.