Customer Service/Sales

The Home Depot; Mansfield (OH); On-site; USD 25,000 - 38,000; Full time

Job summary

The Home Depot in Mansfield, OH is seeking a Customer Service/Sales associate to greet customers, assess their needs, and provide assistance to help complete purchases and projects.

You will learn product information, demonstrate solutions, and apply safety policies while keeping aisles stocked, clean, and safe for customers and associates alike. You’ll work closely with department teams to ensure a positive shopping experience and contribute to sales goals.

Responsibilities

• Greet customers and assess their needs.
• Provide assistance to help complete purchases and projects.
• Learn product information and offer suitable solutions.
• Maintain stock and keep aisles clean and safe.
• Follow safety policies and cooperate with store teams.

Skills

Customer service

Sales

Job description

Job Description

Position Purpose

84967BR
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.