Customer Service/Sales

The Home Depot; Stroudsburg (Monroe County); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot is looking for Customer Service/Sales associates to provide fast, friendly service by actively assisting customers and understanding their needs. You will learn product details to recommend complete project solutions and greet, qualify, and close sales in your department, while keeping areas clean, in-stock, and safe.

As part of the team, you will follow safety policies, train on safety procedures, and work with supervisors and other departments to ensure a positive customer

Qualifications

• Experience in retail or customer service preferred.
• Ability to greet customers and qualify needs.
• Willingness to learn product information across departments.

Responsibilities

• Assist customers by greeting, qualifying needs, and recommending solutions.
• Demonstrate product knowledge to close sales and drive projects.
• Maintain clean, safe, and in-stock departments and cooperate with team.

Skills

Customer service

Product knowledge

Sales skills

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.