Customer Service/Sales

The Home Depot; Keene (NH); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Keene, NH is seeking Customer Service/Sales associates to provide fast, friendly service by actively assisting customers, learning product details, and helping complete sales across departments.

You will greet and qualify customers, recommend solutions, close sales, and maintain safe, organized aisles while collaborating with teammates and managers to ensure a positive shopping experience.

Qualifications

• Experience in customer service or sales preferred.
• Ability to quickly learn product information and recommend solutions.
• Commitment to safety policies and shop-floor standards.

Responsibilities

• Assist customers by greeting, qualifying, and recommending products.
• Maintain clean, in-stock, and safe department areas.
• Support store efforts by learning department offerings across categories.

Skills

Customer Service

Sales Skills

Product Knowledge

Communication

Tools

POS System

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.