Customer Service/Sales

The Home Depot; Allentown (Lehigh County); On-site; USD 26,000 - 36,000; Full time

Job summary

The Home Depot in Allentown seeks Customer Service/Sales associates to deliver fast, friendly service by actively helping customers with their project needs and offering product information. You will greet, qualify, recommend, and close sales while keeping departments well-stocked, safe, and tidy for a positive shopping experience.

Associates work with department leadership and other teams to ensure safety and high standards.

Qualifications

• Greet and assist customers to determine needs.
• Learn product information to recommend and close sales.

Responsibilities

• Maintain in-stock condition and keep the department clean, shop-able, and safe.
• Follow safety policies and complete required safety training.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.