Customer Service/Sales

The Home Depot; Vicksburg (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Mississippi is seeking upbeat Customer Service/Sales associates who greet customers, assess needs, and provide product recommendations to drive sales across departments such as Building Materials, Décor, Electrical, and more.

You will learn product information, maintain in-stock conditions, keep aisles safe and clean, and cooperate with department teams to deliver fast, friendly service that helps customers complete their projects.

Responsibilities

• Greet customers and qualify their needs
• Recommend products and close sales
• Learn product information across departments
• Maintain in-stock conditions and keep aisles clean, shop-able and safe
• Follow all safety policies and procedures and report hazards to management
• Collaborate with Department Supervisors and other departments to assist customers

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.