Customer Service/Sales

The Home Depot; Evanston (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates in Evanston, Illinois, to provide fast and friendly service. These associates will assist customers by assessing their needs and providing information about products to facilitate project sales. Responsibilities include maintaining an organized and safe shopping environment. Ideal candidates are eager to learn and work cooperatively within a team. The position may include various types of sales roles within multiple departments.

Qualifications

• Must provide fast and friendly service to assess customer needs.
• Ability to learn about products and provide information for project sales.
• Understand how to maintain a clean and safe shopping environment.

Responsibilities

• Greet, qualify, recommend, and close sales with customers.
• Maintain in-stock condition of assigned areas and ensure safety.
• Cooperate with Department Supervisor and other associates.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.