Customer Service/Sales

The Home Depot; Portage (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot in Michigan is seeking a Customer Service/Sales Associate to greet customers, assess their needs, and guide them to suitable products. You will learn product details and use our tools to help close sales across departments.

You will maintain clean, in-stock shelves, ensure safety, and work with the department team to deliver fast, friendly service. Training on store policies and safety standards is required to provide a safe shopping environment.

Responsibilities

• Greet customers, assess their needs and provide assistance to sell a project.
• Learn product details and use store tools to inform customers.
• Maintain in-stock conditions and ensure shelves are clean, shop-able and safe.
• Work with supervisors and other departments to ensure smooth store operations.
• Follow safety policies and complete required safety training.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.