Customer Service/Sales

The Home Depot; Franklin (Venango County); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Franklin, PA is seeking a Customer Service/Sales associate to deliver fast, friendly service by proactively helping customers find solutions and close purchases.

You will greet customers, qualify needs, recommend products, and help ensure departments stay clean, stocked and safe. You will also follow safety training and collaborate with supervisors and other associates to maintain a positive shopping environment.

Qualifications

• Assist customers by assessing their needs and offering appropriate products.
• Create a positive shopping experience through proactive service and product knowledge.
• Contribute to the in-store sales process and team collaboration.

Responsibilities

• Greet customers, qualify needs, recommend products, and help close purchases.
• Maintain in-stock conditions, ensure departments are clean, shop-able and safe.
• Follow safety policies and training, report hazards, and work with supervisors and colleagues.

Skills

Customer service

Sales

Communication

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.