Customer Service/Sales

The Home Depot; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Houston seeks Customer Service/Sales associates to deliver friendly service by understanding customer needs and providing suitable products. Candidates will maintain a clean and organized shopping environment, work alongside department supervisors, and ensure safety practices are followed. A positive attitude and teamwork are essential for success in various store departments, including décor, hardware, and plumbing.

Qualifications

• Fast, friendly service skills.
• Ability to assess customer needs.
• Knowledge of products and departments.
• Teamwork and willingness to learn safety policies and procedures.

Responsibilities

• Provide assistance to customers in a friendly manner.
• Maintain the cleanliness and safety of assigned areas.
• Work with Department Supervisor and other associates.
• Learn product information using our tools to guide customers to complete projects.
• Follow safety policies to protect yourself, coworkers, vendors, and customers.

Skills

Customer service

Sales

Communication

Product knowledge

Teamwork

Tools

POS system

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.