Customer Service/Sales

The Home Depot; Hamden (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Hamden, CT is seeking Customer Service/Sales associates who provide fast, friendly help by engaging with customers, assessing needs, and guiding them through product solutions for their projects.

You will learn products with our tools, greet and qualify customers, and aim to recommend and close sales across departments while maintaining stock and a safe store environment.

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Learn about products using our tools and provide information to customers to sell an entire project.
• Greet, qualify, recommend and close every customer in their department and know basics in adjacent departments.
• Maintain in-stock condition of assigned areas and ensure a clean, shop-able, and safe environment.
• Follow safety policies and standards, complete safety training, correct hazards, or report conditions to the Manager on Duty.
• Work with Department Supervisor and other associates across departments.
• Be familiar with store departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.