Customer Service/Sales

The Home Depot; Dearborn (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

The Home Depot in Dearborn, MI is seeking Customer Service/Sales associates to provide fast, friendly service by actively engaging customers and assessing their needs. You will learn about products using our tools and provide information to help sell complete projects.

You will keep your department in-stock, clean, safe and shop-able, follow safety policies, complete safety training, and collaborate with your Department Supervisor and other departments across a range of product areas such as

Responsibilities

• Greet, qualify, recommend and close every customer in their department.
• Learn about products using our tools and provide information to customers to sell an entire project.
• Maintain in-stock condition of assigned areas; keep areas clean, shop-able, and safe.
• Follow all safety policies and standards; complete specified safety training; correct hazards or report conditions to the Manager on Duty.
• Cooperate with Department Supervisor and other departments.
• Departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.