Customer Service/Sales

The Home Depot; Kingsport (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot is seeking motivated Customer Service/Sales associates in Kingsport, TN. You will provide fast, friendly service by actively seeking out customers, assessing their needs, and guiding them to complete purchases.

You’ll learn product details to inform customers and will greet, qualify, recommend and close sales across departments. You’ll help keep the store safe, clean and well-stocked while assisting in neighboring areas as needed.

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Greet, qualify, recommend and close sales in their department and assist in adjacent areas as needed.
• Maintain in-stock conditions and keep areas clean, shop-able and safe for customers and co-workers.
• Follow safety policies, complete training, report hazards, and work safely to protect everyone in the store.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.