Customer Service/Sales

The Home Depot; Augusta (ME); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to provide fast, friendly service by actively seeking customers, assessing needs, and providing assistance. Associates learn about products, greet customers, qualify and recommend items, and close sales in their department.

They maintain in-stock conditions, keep areas clean and safe, and follow safety policies to protect coworkers and customers. Positions may span Building Materials, Décor, Electrical, Flooring, Garden, Hardware,

Qualifications

• Greet customers and identify needs.

Responsibilities

• Greet and qualify customers in their department.
• Recommend products and close sales to meet customer needs.
• Maintain in-stock condition and keep areas clean, safe, and shop-able.
• Follow safety policies and report hazards to management.
• Work with department supervisor and other departments.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.