Customer Service/Sales

The Home Depot; Stratford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Stratford, CT seeks Customer Service/Sales associates to provide fast, friendly service by actively engaging customers, assessing needs, and suggesting products. You will learn product details and how to greet, qualify, recommend, and close sales within your department and related areas.

Maintain stock levels, keep areas clean and safe, and collaborate with supervisors and other departments to ensure a great shopping environment.

Qualifications

• Provides fast, friendly service by actively seeking customers to assess their needs and provide assistance.
• Learns product information using available tools to help sell projects.
• Greets, qualifies, recommends and closes customers in the department.
• Maintains in-stock condition of assigned areas and ensures a clean, shop-able and safe environment.
• Works with supervisors and other associates across departments to meet safety policies and standards.
• May work in departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Responsibilities

• Provide fast, friendly customer service and assess customer needs to offer appropriate products.
• Learn product details and use tools to inform customers and close sales.
• Greet, qualify, and guide customers toward purchases within department and related areas.
• Keep assigned areas stocked, clean, and safe for shoppers and staff.
• Follow safety policies and complete required safety training.
• Collaborate with Department Supervisor and other departments to serve customers.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.