Customer Service/Sales

The Home Depot; Augusta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Augusta, GA, seeks a Customer Service/Sales associate to provide fast, friendly service by actively assisting customers and identifying their needs. You will learn to greet, qualify, recommend, and close sales while maintaining an in-stock, clean, and safe department environment.

Role involves using product knowledge and tools to help customers complete projects, cooperate with store teams, and ensure safety policies are followed for a positive shopping experience.

Qualifications

• Greet customers and qualify needs to recommend suitable products.
• Provide product information and answer questions to help customers choose items.
• Assist in closing sales and processing transactions.

Responsibilities

• Greet customers in a friendly manner and assess their needs.
• Recommend products and close sales to meet department goals.
• Keep the area clean, stocked, and safe for customers and teammates.

Skills

Customer service

Salesmanship

Teamwork

Product knowledge

Tools

POS system

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.