Customer Service/Sales

The Home Depot; Okemos (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot store is seeking a Customer Service/Sales associate to greet customers, assess their needs, and guide them toward the right products to complete their projects. You will learn product details and use store tools to help customers make informed decisions and close sales.

As part of the team, you will keep departments stocked and organized, maintain a clean and safe shopping environment, and collaborate with other associates to ensure a positive, helpful experience for every guest

Responsibilities

• Greet customers and assess their needs to provide fast, friendly service.
• Learn product information and use in-store tools to help customers select items and complete projects.
• Maintain in-stock conditions and ensure departments are clean, shop-able, and safe.
• Follow all safety policies and participate in safety training to correct hazards.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.