Customer Service/Sales

The Home Depot; Norman (OK); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Home Depot in Norman, OK is seeking Customer Service/Sales Associates to provide fast, friendly service and actively assist customers in solving their needs. You will learn product details to recommend, qualify, and close sales, while keeping the department stocked, clean, and safe for shoppers.

Team members work with their Department Supervisor and other departments to ensure a positive shopping experience and safe store environment. Training on safety policies is required.

Qualifications

• Provides fast, friendly service and helps customers find products.
• Learns product information to assist customers and close sales.
• Communicates clearly and resolves questions or concerns.

Responsibilities

• Greet customers and assess their needs.
• Qualify, recommend and close sales in their department.
• Maintain in-stock conditions and keep areas clean and safe.

Skills

Customer service

Sales

Communication

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.