Customer Service/Sales

The Home Depot; Sherwood (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Sherwood, OR is seeking a Customer Service/Sales associate to provide fast, friendly service by engaging customers, assessing needs and guiding them to the right products.

You will learn product information using our tools, greet, qualify, recommend and close sales within your department, and support adjacent areas as needed.

Maintain in-stock conditions, keep the area clean, shop-ready and safe, and follow all safety policies and training in cooperation with supervisors.

Qualifications

• Provide fast, friendly customer service and assist customers with their needs.
• Learn product information using internal tools to help customers
• Greet, qualify, recommend and close sales within department and assist adjacent areas

Responsibilities

• Maintain in-stock conditions; keep area clean, shop-able and safe.
• Collaborate with Department Supervisor and other departments to serve customers

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.