Part Time Bilingual Reservationist

Transdev; East Hartford (CT); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Vacation: up to 14 days per year

Paid Sick Leave: 8 hours monthly for full-time employees

Medical, dental, and vision after 90 days

Life insurance

401(k) retirement plan

Company holidays

Job summary

Transdev is seeking a dedicated Customer Service Representative in East Hartford, Connecticut. The role involves answering customer calls, inputting ride information, and resolving service-related complaints.

Qualifications include a high school diploma, 2 years of customer service experience, and bilingual skills in Spanish and English. Benefits include starting pay of $20.00, paid sick leave, medical coverage, and a 401(k) plan.

Qualifications

• 2 years of reservationist or customer service experience required.
• Must be able to work shifts or flexible schedules.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Answer customer calls and input ride information.
• Enter new customer information and changes into the system.
• Resolve service-related complaints.

Skills

Excellent communication and listening skills

Bilingual in Spanish and English

Computer literate

Education

High school diploma or GED required

Job description

Key Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verify "No Shows" with customers.
• Resolve service‑related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• 2 years of reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Bilingual in Spanish and English.
• Must be able to work shifts or flexible schedules as needed, including overtime.
• Subject to DOT drug testing and physical if applicable.

Benefits

• Starting pay $20.00, progression to $21.00 over 1 year.
• Vacation: up to 14 days per year.
• Paid Sick Leave: 8 hours monthly for full‑time employees, 5 hours monthly for part‑time employees.
• Medical, dental, and vision after 90 calendar days of employment for full‑time employees.
• Life insurance.
• 401(k) retirement plan.
• Company holidays.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions; 100% of the job is performed outside, often alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and on possible sloped ground or uneven surfaces.
• Push and pull objects up to 25 pounds; lift material weighing up to 50 lbs with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing job duties; tolerate exposure to dust, vehicle fumes, and noise.

Drug-Free Workplace

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, pass a pre‑employment drug screen, and, if applicable, a DOT drug test and physical.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

California applicants: Please review the California Employee Privacy Policy at https://transdevna.com/california-employee-privacy-policy.