Customer Service Representative

Broward Health; Fort Lauderdale (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Broward Health in Fort Lauderdale seeks a dedicated professional to investigate and process customer and patient complaints, inquiries, and special requests. This role involves coordinating contact with patients to ensure top-quality service while handling adjustments and payments effectively.

The successful candidate will possess a High School Diploma or GED and have at least two years of relevant experience. Broward Health is committed to providing excellent care while maintaining a focus on the military community and equal opportunity for all employees.

Qualifications

• Investigates and processes customer and patient complaints and inquiries.
• Coordinates telephone contact with customers to ensure quality service.
• Processes and validates adjustments and payments.

Responsibilities

• Handle revenue recovery activities and special requests.
• Ensure effective use of applicable support systems.
• Maintain customer service standards.

Education

High School Diploma or GED

Job description

Summary

Investigates and processes customer and patient complaints, inquiries, and special requests. Processes and validates adjustments, payments, and handles revenue recovery activities. Coordinates telephone contact with customers and patients to ensure quality customer service, effectively using applicable support systems.

Job Information

Broward Health Corporate ISC

Shift: Shift 1 | FTE: 1.0

Education

• High School Diploma or GED

Experience

• Two Years of relevant experience

Credentials

Bonus Exclusions may apply in accordance with policy HR-004-026.

Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender, gender identity, gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.

At Broward Health the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.