Patient Representative

Children's Diagnostic & Treatment Center (CDTC); Fort Lauderdale (FL); In loco; USD 40.000 - 56.000; Part-time

Descrizione del lavoro

Broward Health Medical Center’s International Programs department is seeking a patient relations liaison to identify and resolve patient problems and complaints. The role explains hospital policies, investigates concerns, and notifies appropriate personnel to enhance overall patient satisfaction.

The position requires an Associate's degree and at least one year of related experience. It emphasizes collaboration with administration to ensure quality patient care and service delivery.

Competenze

• Associate's degree required.
• Minimum of one year of related experience.

Mansioni

• Identify and resolve patient problems and complaints by explaining hospital policies and procedures.
• Investigate and document patient complaints.
• Serve as a liaison between administration and patients to improve satisfaction with hospital services.

Formazione

Associate's degree

Descrizione del lavoro

Broward Health Medical Center - Department: International Programs

Shift: Shift 1 (Day shift - Approx. 2 weekday + 1-2 weekend shifts per week)

FTE: 0.010000 (Pool/Per-Diem)

Req #34067

Summary

Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints. Investigates and documents patient complaints. Serves as a liaison between administration and patients in order to improve patient satisfaction with hospital services.

Education

Essential:

• Associate's degree

Experience

Essential:

• One Year of related experience

Credentials

Visit us online at www.BrowardHealth.org or contact Talent Acquisition

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