Supervisor Customer Inquiry & Response

Broward Health; Fort Lauderdale (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Broward Health is seeking a supervising professional to oversee personnel dedicated to investigating and processing complaints, inquiries, and special requests from customers, guarantors and related parties. The role emphasizes accurate case handling and coordination with applicable support systems to ensure high-quality service.

The ideal candidate holds an Associate degree and at least three years of related experience, with strong communication skills and a commitment to exceptional patient

Qualifications

• Associate degree required.
• Three years of related experience.

Responsibilities

• Supervises personnel engaged in investigating and processing complaints inquiries and special requests from customers guarantors and related parties.
• Processes adjustments and handles revenue recovery activities.
• Coordinates telephone contact with customers and groups to ensure quality customer service effectively using applicable support systems.

Education

Associate

Job description

Summary

Supervises personnel engaged in investigating and processing complaints inquiries and special requests from customers guarantors and related parties. Processes adjustments and handles revenue recovery activities. Coordinates telephone contact with customers and groups to ensure quality customer service effectively using applicable support systems.

Summary

Supervises personnel engaged in investigating and processing complaints inquiries and special requests from customers guarantors and related parties. Processes adjustments and handles revenue recovery activities. Coordinates telephone contact with customers and groups to ensure quality customer service effectively using applicable support systems.

Education

• Associate

Experience

• Three Years

Visit us online at www.BrowardHealth.org or contact Talent Acquisition

• Bonus Exclusions may apply in accordance with policy HR-004-026

Company Information

Broward Health Corporate ISC Shift: Shift 1 FTE: 1.000000

Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race color national origin gender gender identity or gender expression pregnancy sexual orientation religion age disability military status genetic information or any other characteristic protected under applicable federal or state law.

At Broward Health the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.