Customer Inquiry & Revenue Recovery Supervisor

Broward Health; Fort Lauderdale (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Broward Health is seeking a supervising professional to oversee personnel dedicated to investigating and processing complaints, inquiries, and special requests from customers, guarantors and related parties. The role emphasizes accurate case handling and coordination with applicable support systems to ensure high-quality service.

The ideal candidate holds an Associate degree and at least three years of related experience, with strong communication skills and a commitment to exceptional patient

Qualifications

• Associate degree required.
• Three years of related experience.

Responsibilities

• Supervises personnel engaged in investigating and processing complaints inquiries and special requests from customers guarantors and related parties.
• Processes adjustments and handles revenue recovery activities.
• Coordinates telephone contact with customers and groups to ensure quality customer service effectively using applicable support systems.

Education

Associate

Job description

Broward Health is seeking a supervising professional to oversee personnel dedicated to investigating and processing complaints, inquiries, and special requests from customers, guarantors and related parties. The role emphasizes accurate case handling and coordination with applicable support systems to ensure high-quality service.

The ideal candidate holds an Associate degree and at least three years of related experience, with strong communication skills and a commitment to exceptional patient