Customer Service Return Agent - Montgomery Airport

National Car Rental; Montgomery (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement Savings Plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

National Car Rental is hiring a Return Agent at Montgomery Airport (MGM) to provide friendly, efficient service during the rental car process. The role starts at $15 per hour and involves greeting customers, checking belongings, processing charges, and guiding customers to the terminal.

Workweek includes early morning shifts across Monday through Sunday. The position requires 18+ years old, US work authorization, a high school diploma or GED, and at least 1 year of customer service experience,

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum of 1 year of continuous customer service retail or administrative support experience.
• Current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customers to check for personal belongings and document any found items.
• Advise and review rental charges; provide an accurate receipt.
• Offer information in a professional and courteous manner regarding transportation to the airport Terminal.
• Thank customers using prescribed dialogue; seek feedback on service and satisfaction.
• Discreetly check vehicles for damage and direct customers for damage/loss reporting.
• Ensure vehicles are returned with a full tank of gas where applicable.
• Complete service alerts for mechanical or body damage reported by customers.
• Identify and tag vehicles on hold or for movement to proper lot locations.
• Keep the lot organized to maintain easy access and traffic flow.
• Maintain regular attendance and punctuality; participate in ongoing training and goal setting.
• Perform miscellaneous job-related duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

The pay for this position starts at $15 / hour.

This position is located at Montgomery Airport (MGM) - 4437 Selma Highway; Montgomery, AL 36108.

Benefits Package

including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule for this Position Is

• Monday: 5:30am - 2pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 5:30am - 2pm
• Friday: 5:30am - 2pm
• Saturday:5:30am - 2pm
• Sunday: 5:30am - 2pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)