Customer Service - Return Agent - Indianapolis Airport

National Car Rental; Indianapolis (IN); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Health benefits

Life insurance

Training and development

Job summary

National Car Rental at the Indianapolis Airport is seeking a Return Agent to provide friendly, efficient service during the rental return process. You will greet customers, assist with the return, and direct travelers to the terminal.

This role pays $16.00 per hour with potential bonus opportunities. Benefits include paid time off, employee discounts, retirement savings plan, health coverage, life insurance, and training and development. Evening and weekend shifts may apply.

Qualifications

• High School Diploma or G.E.D. required.
• Minimum 1 year of customer service, retail, or administrative support experience.
• Valid driver's license with ≤2 moving violations in past 2 years.
• No drug or alcohol related convictions in past 5 years.

Responsibilities

• Greet all customers on arrival.
• Assist with rental return process and ensure efficient transactions.
• Check for lost belongings and manage vehicle damage reports.
• Maintain organized lot and facilitate smooth traffic flow.
• Provide information about transportation to airport terminal.
• Accurately review charges and provide receipts.
• Ask about service satisfaction and document feedback.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The starting pay for this position is $16.00 / hour plus potential bonus opportunities.

This position is located at the Indianapolis Airport - 7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

The Schedule Available Is

• Monday - 4:00am to 12:00pm
• Tuesday - 4:00am to 12:00pm
• Wednesday - OFF
• Thursday - 4:00am to 12:00pm
• Friday - 4:00am to 12:00pm
• Saturday - OFF
• Sunday - 4:00am to 12:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years.
• No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).