Customer Service Return Agent - Cincinnati Airport

Enterprise Mobility; Burlington (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the National and Alamo brands, is hiring a Return Agent at CVG. You will greet customers, process returns, review charges, and provide airport guidance in a fast-paced outdoor setting.

The role demands a strong focus on service, accuracy, and safety, with benefits and employee discounts available. Located at Cincinnati/Northern Kentucky Airport area, this position requires standing for long periods and working in various weather conditions.

Qualifications

• Requires at least 1 year of customer service or retail experience.
• Must be authorized to work in the United States.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify found items and log with unit number, date and time; file in lost and found.
• Explain rental charges and provide an accurate receipt.
• Provide information about transportation to the airport terminal.
• Thank customers using prescribed dialogue; assess satisfaction.
• Inquire about service and document any dissatisfaction.
• Check vehicles for damage and route to damage/loss report.
• Verify fuel level (full tank check) before return.
• Create service alerts for mechanical or body damage.
• Identify vehicles on system holds and move to proper lot.
• Keep lot organized for easy access and flow of traffic.
• Pursue self-improvement through training and goal setting.
• Maintain regular attendance and punctuality.
• Perform additional duties as assigned.

Skills

Customer service

Punctuality

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The starting pay for this position is $15.00 / hour.

This position is located at the Cincinnati Airport (CVG) - 3057 Terminal Drive Hebron, KY 41048.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The schedule available is:

• Monday - OFF
• Tuesday - OFF
• Wednesday - OFF
• Thursday - 4:00am to 2:00pm
• Friday - 4:00am to 2:00pm
• Saturday - 4:00am to 2:00pm
• Sunday - 4:00am to 2:00pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

This position does involve working outdoors in all types of weather and involves standing on your feet for the duration of the shift.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)