Customer Service/Retail Associate

Kids for the Future; Brighton (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

Binson’s is seeking a patient-focused team member to assist with the selection and purchase of medical supplies, ensuring accurate documentation and insurance verification. You will greet customers, guide equipment choices, and help manage inventory in a friendly, professional environment.

The role requires a high school diploma and 1–2 years in retail or medical office settings, with strong communication and empathy. Monday–Friday schedule applies with competitive pay.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of experience in retail, customer service, or a medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with a high degree of empathy and patience.
• Skilled with point-of-sale (POS) systems and inventory software.

Responsibilities

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Receive, unpack, build, and stock merchandise.
• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.
• Competitive pay.

Skills

Customer service

Empathy

Communication

Retail

Education

High school diploma

Tools

POS systems

Inventory software

Insurance verification software

Job description

• Location 455 East Grand River Avenue,#206,Brighton, MI, 48116,United States
• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule

Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Receive, unpack, build, and stock merchandise.
• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.
• Competitive pay