Customer Service/ Hospital Liaison

Kids for the Future; Ann Arbor (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Binson’s Hospital Liaison position in Ann Arbor, MI seeks a dedicated individual to bridge DME coordination between hospital teams and patients, ensuring smooth patient transitions to home care.

The role involves coordinating DME orders, verifying documentation, and guiding families through equipment use and insurance processes. Located in Ann Arbor with regular weekday hours and competitive pay.

Qualifications

• High School Diploma or equivalent.
• Experience in DME or hospital setting preferred.
• Familiarity with medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with a high degree of empathy and patience.

Responsibilities

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery.
• Assess patient needs and recommend the right DME solutions to support patient care.
• Confirm eligibility and obtain required authorizations before dispensing equipment.
• Ensure DME orders are entered and handled accurately from start to finish.
• Arrange delivery and setup at the hospital or patient’s home.
• Provide easy-to-understand guidance on how to use and maintain their equipment.
• Address any concerns related to equipment, delivery, or insurance with empathy and efficient
• Competitive pay

Skills

DME knowledge

Medical terminology

Empathy & communication

Education

High school diploma

Job description

• Location 1500 East Medical Center Drive,Ann Arbor, MI, 48109,United States
• Employee Type Full Time - Hourly
• Required Degree High school

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role: The Hospital Liaison acts as the strategic bridge between the DME provider and hospital clinical teams, facilitating seamless patient transitions to the home by coordinating equipment referrals, verifying medical documentation, and ensuring timely post-discharge deliveries.

Schedule:Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent.
• Previous experience in DME or hospital setting preferred.
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience

What You'll Be Doing

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery
• Assess patient needs and recommend the right DME solutions to support patient care
• Confirm eligibility and obtain required authorizations before dispensing equipment
• Ensure DME orders are entered and handled accurately from start to finish
• Arrange delivery and setup at the hospital or patient’s home
• Provide easy-to-understand guidance on how to use and maintain their equipment
• Address any concerns related to equipment, delivery, or insurance with empathy and efficient
• Competitive pay