Customer Service Representative

Kids for the Future; Rose City (MI); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hybrid after training

Competitive pay

Job summary

Binson's is hiring a patient services representative in Michigan. You will be the primary contact for patients, navigate orders, resolve concerns, and ensure high quality care. Training is in Center Line, MI with hybrid/remote options after completion.

The role runs Monday to Friday, 8:30 AM to 5:00 PM. A high school diploma is required, and the ideal candidate will have strong communication and organizational skills to manage a high volume of calls.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with a professional phone manner.
• Ability to operate a multi-line phone system with accuracy.

Responsibilities

• Answer high-volume incoming calls and resolve patient concerns.
• Enter new patient information into Condor with accuracy.
• Obtain written orders, verify insurance, and generate orders.
• Make outbound calls to update patients and referral sources on status.

Skills

Verbal communication

Written communication

Phone system navigation

Education

High school diploma or equivalent

Job description

• Employee Type Full Time - Hourly
• Required Degree High school

At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role: In this role, you will be the primary point of contact for our patients, helping them navigate their orders, resolving their concerns, and ensuring they receive the highest level of care.

Schedule: Monday - Friday | 8:30 AM - 5:00 PM

Location: Training conducted in Center Line, MI. Hybrid and remote options available after training.

What We're Looking For

• A high school diploma or equivalent.


• Effective verbal and written communication skills, with a polite and professional phone demeanor.


• Ability to confidently navigate a desktop computer and operate a multi-line phone system.


• A high level of accuracy and attention to detail in all aspects of your work.


• Excellent organizational and multitasking abilities, with the capacity to comfortably manage a high volume of phone calls.

What You’ll Be Doing

• Answer high-volume incoming calls, serving as a friendly and knowledgeable resource to resolve patient concerns and complaints.


• Accurately enter new patient information into our Condor system- including demographics, diagnosis, physician details, product needs, and insurance data.


• Obtain written orders from physicians, verify insurance coverage, and generate accurate orders.


• Make outbound calls to keep patients and referral sources updated on their order status.


• Competitive pay