Customer Service Researcher

City of New York; New York (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

The City of New York's Department of Finance, Land Records Division, seeks a motivated Clerical Associate to serve as a Customer Service Researcher in the Queens Land Records Office. This permanent civil service position supports document submission, recording eligibility, and customer assistance.

You will assist with intake, verification, and research of property records, provide coverage across City Register offices, and participate in special projects.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Responsibilities

• Assist customers in the public area with the preparation of required cover pages for document submissions.
• Receive, intake, scan and return documents presented to City Register offices for recording by mail or in person.
• Review documents in the ACRIS verification queue to ensure submissions meet recording requirements.
• Pull microfilm/microfiche and Land Records books upon request.
• Refiling and keeping Land Records books in the library area in order.
• Perform cashiering and process incoming mail.
• Research property ownership.
• Provide operational and administrative support to the Queens Assistant Deputy, including reporting functions as needed.
• Provide operational coverage for the Manhattan, Bronx, and Queens City Register offices as required.
• Assist with special projects and other assignments to support Division operations.

Skills

Typing 100 wpm

Customer service

Education

High school diploma or equivalent

Job description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program.

CLERICAL ASSOCIATE - 10251

The Land Records Division seeks a highly motivated, organized individual to serve as a Customer Service Researcher, at the Queens Land Records Office. Reporting to the Queens’ Assistant Deputy Register, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• Assisting customers in the public area with the preparation of the required cover pages for document submissions.
• Receive, Intake, scan and return documents presented to the City Register offices for recording by mail or in person.
• Review documents in the ACRIS verification queue to ensure submissions meet recording requirements.
• Pulling microfilm/ microfiche and Land Records books upon request.
• Refiling and keeping Land Records books in the library area in order.
• Perform cashiering and process incoming mail.
• Research property ownership.
• Provide informal operational and administrative support to the Queens Assistant Deputy, including reporting functions as needed.
• Provide operational coverage for the Manhattan, Bronx, and Queens City Register offices as required.
• Assist with special projects and other assignments to support Division operations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.