Hybrid Customer Service Researcher, Land Records

City of New York; New York (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

The City of New York's Department of Finance, Land Records Division, seeks a motivated Clerical Associate to serve as a Customer Service Researcher in the Queens Land Records Office. This permanent civil service position supports document submission, recording eligibility, and customer assistance.

You will assist with intake, verification, and research of property records, provide coverage across City Register offices, and participate in special projects.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Responsibilities

• Assist customers in the public area with the preparation of required cover pages for document submissions.
• Receive, intake, scan and return documents presented to City Register offices for recording by mail or in person.
• Review documents in the ACRIS verification queue to ensure submissions meet recording requirements.
• Pull microfilm/microfiche and Land Records books upon request.
• Refiling and keeping Land Records books in the library area in order.
• Perform cashiering and process incoming mail.
• Research property ownership.
• Provide operational and administrative support to the Queens Assistant Deputy, including reporting functions as needed.
• Provide operational coverage for the Manhattan, Bronx, and Queens City Register offices as required.
• Assist with special projects and other assignments to support Division operations.

Skills

Typing 100 wpm

Customer service

Education

High school diploma or equivalent

Job description

The City of New York's Department of Finance, Land Records Division, seeks a motivated Clerical Associate to serve as a Customer Service Researcher in the Queens Land Records Office. This permanent civil service position supports document submission, recording eligibility, and customer assistance.

You will assist with intake, verification, and research of property records, provide coverage across City Register offices, and participate in special projects.