Customer Care Representative

Sutherland Global; Dallas, Northern (TX, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hourly wage

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities

Monthly rewards & recognition programs

Employee discounts

Wellness programs with a dedicated S&L

Personal trainer

Job summary

Sutherland Global is seeking Customer Service Representatives to deliver exceptional service to customers via inbound calls and chat. The role includes training, benefits, and advancement opportunities within a supportive team setting.

Excellent communication, problem-solving, and multitasking skills are essential. A high school diploma or GED is required; an Associate’s degree is a plus. This is an open-to-residents-of-US remote position with full-time hours and competitive pay.

Qualifications

• Handle customer calls of varying types effectively and efficiently.
• Strong communication and active listening with probing questions to resolve issues.
• High attention to detail and ability to multitask.
• High school diploma or GED; an Associate's degree is a plus.

Responsibilities

• Respond to inbound calls and chat with customers to provide solutions.
• Address billing questions and energy conservation advice as needed.
• Document interactions and ensure accurate records in the system.
• Participate in ongoing paid training and meet performance targets.

Skills

Customer service handling calls

Communication & active listening

Attention to detail

Multitasking

MS Office proficiency

Education

High school diploma or GED

Associate’s degree (a plus)

Tools

MS Office

Job description

Company Description:

Sutherland is seekingCustomer Service Repsto deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Job Description:

• Hourly Wage
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainerdedicated to Sutherland

Qualifications:

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Strong communication and active listening skills,as well as the ability to leverage probing questionsto resolve issues
• Strong attention to detail and the ability to effectively multitask
• High school diploma or GED; an Associate's degree is a plus.
• Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2Mbps upload and 10 Mbps download – the faster the better!
  • Hardwired internet connection;wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A quiet and distraction-free, secure place to work.

Additional Information:

This job is open only to residents of the United States, and you must be reside and be authorized to work in the US in order to be considered for employment.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EOO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.