Provider Customer Service Representative (Health Insurance)

Sutherland; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible vacation

Company equipment

EAP/wellness with dedicated trainer

Employee discounts

80% internal promotion rate

Job summary

Sutherland is hiring remote support specialists to assist one of our largest health insurance customers. You will handle claims, authorizations, eligibility verifications, and education on self-service tools like Availity. This is a weekday, 8 AM–5 PM EST role with paid training and a focus on accurate, timely information.

Ideal candidates have a HS diploma, 1–2 years in a high-volume call center, strong typing, and excellent communication and multitasking skills to resolve issues efficiently.

Qualifications

• High School Diploma or equivalent; 1-2 years high-volume call center experience.
• Typing 35–40 WPM with strong written and verbal communication.
• Must be a US resident authorized to work in the US.

Responsibilities

• Handle claims status inquiries, denial rationales, appeals, medical records, research/EOBs/EOPs.
• Verify eligibility, coverage, medical benefit grids, and credentialing.
• Document calls thoroughly, resolve next steps, educate on self-service tools.

Skills

Typing 35-40 WPM

Active listening

Written communication

Problem solving

Multitasking

Education

High School Diploma

1-2 years call center experience

Tools

Availity

Job description

Company Description

Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home?

Join Us!

We're Sutherland, and we are seeking attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for the following:

• Claims & Authorizations: Handle status inquiries, denial rationales, appeals, medical records, research, and EOBs/EOPs.
• Eligibility & Benefits: Verify provider participation, coverage, medical benefit grids, and credentialing.
• Call Handling: Document details, drive resolutions, explain next steps, and educate on self-service tools (e.g., Availity).

Job Description

• Claims: Status, denial rationales, appeals, medical records, research/routing, EOB/EOP requests.
• Authorizations & UM: Status, denial rationales, utilization management appeals, prior auth verification.
• Eligibility & Benefits: Status, benefit grid interpretation, provider participation, credentialing.
• Call Handling & Admin: Thorough call documentation, resolving next steps, educating providers on self-service tools (Availity), and back-to-back call management.
• Pay & Schedule: $16/hour, paid training, Mon-Fri (8 AM-5 PM EST).
• Perks: Medical/dental/vision, flexible vacation (post-training), company equipment, EAP/wellness with a dedicated trainer, employee discounts, and 80% internal promotion rate.

Qualifications

Requirements

• Education & Experience: High School Diploma (or equivalent); 1-2 years high-volume call center experience.
• Skills: 35-40 WPM typing, strong written/verbal communication, active listening, problem-solving, and multitasking.
• Workplace & Tech: Dedicated quiet workspace, strict schedule adherence, and internet speeds of at least 10 Mbps download / 2 Mbps upload.
• Eligibility: Must be a US resident authorized to work in the US.

Preferred Qualifications

• 1-2 years in a medical office, healthcare insurance, billing/coding, or back-end processing.

Additional Information

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.