Customer Service Representative - WORK FROM HOME

YourMechanic (Acquired); Boise (ID); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in the auto repair industry is seeking a Customer Service Representative to join their remote team. This role involves providing exceptional support to customers and fleet partners via various communication channels. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills. The position offers flexible work-from-home options and a comprehensive benefits package, making it an excellent opportunity for those looking to contribute to a growing organization.

Benefits

Medical, Dental, and Vision insurance

Flexible PTO policy

Work from home

Qualifications

• 1-2 years of customer service experience.
• Experience supporting customers via phone, email, and chat.

Responsibilities

• Provide high-quality service and support through phone, email, and chat/text.
• Resolve problems and address issues experienced by customers and partners.
• Act as an advocate for customers and fleet partners.

Skills

Communication

Attention to Detail

Multitasking

Time Management

Tech-savvy

Education

College degree

Job description

Customer Service Representative - WORK FROM HOME

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Imagine if you never had to deal with an auto shop again. Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.

YourMechanic is making that happen!

YourMechanic is an online marketplace that enables vehicle owners to find local mechanics for home or office car repair services. We remove the hassle and frustration of car repair by sending expert mobile mechanics to your location. We're making car repair less expensive, exceptionally convenient, and completely transparent.

We are well-funded, growing rapidly, and looking for talented individuals to join our team.

Position
We are seeking a Customer Service Representative to provide top-tier support to our customers and fleet partners via phone, email, and chat/text. The ideal candidate is comfortable working in a fast-paced environment and dedicated to creating an excellent experience for our users.

Responsibilities

• Provide high-quality service and support through phone, email, and chat/text
• Resolve problems and address issues experienced by customers and partners
• Act as an advocate for our customers and fleet partners by relaying feedback and suggesting improvements

Requirements

• 1-2 years of customer service experience
• Strong attention to detail and multitasking skills
• Experience supporting customers via phone, email, and chat
• A friendly, positive attitude with excellent communication skills
• Exceptional time management
• Ability to thrive in a dynamic, fast-paced environment
• Tech-savvy with Mac and iOS experience
• Typing speed of 50+ WPM
• College degree or equivalent work experience

Benefits

• Medical, Dental, and Vision insurance
• Flexible PTO policy
• Work from home

To apply, send your resume and a brief description of your relevant experience to [email address].