Customer Support Pro — Service Titan & HVAC Admin

Air Conditioning Specialist, INC; Brevard (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Air Conditioning Specialist, INC is seeking a Customer Service Representative to act as the friendly, efficient point of contact for customers. You will address inquiries, resolve issues, and ensure a positive experience, supporting service teams with accurate information and timely follow-ups.

The role emphasizes strong communication, multitasking, and the ability to work in a fast-paced environment, with opportunities to train new team members and contribute to customer satisfaction metrics.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency with customer service software and tools.
• Ability to handle high-stress situations calmly and effectively.
• Strong multitasking and organizational skills.
• Empathy and patience in dealing with customers.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• File and pull permits for upcoming jobs.
• Utilize Service Titan for customer information and technician routing.
• Provide accurate, valid, and complete information using appropriate methods/tools.
• Handle customer complaints, provide solutions and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Identify and assess customer needs to achieve satisfaction.
• Keep records of customer interactions and process accounts.
• Support in training new customer service representatives and share best practices.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Teamwork

Empathy

Education

High School Diploma

Tools

Service Titan

CRM systems

Job description

Air Conditioning Specialist, INC is seeking a Customer Service Representative to act as the friendly, efficient point of contact for customers. You will address inquiries, resolve issues, and ensure a positive experience, supporting service teams with accurate information and timely follow-ups.

The role emphasizes strong communication, multitasking, and the ability to work in a fast-paced environment, with opportunities to train new team members and contribute to customer satisfaction metrics.