Customer Service Representative (With Graphic Design Experience)

Supreme Color Graphics LLC; Mandeville (LA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Supreme Color Graphics LLC in Mandeville, LA is hiring a full-time Customer Service Representative. The role involves answering calls, creating estimates and orders, shipping quotes, and assisting with service questions to support pre-press and production teams.

Work hours are Monday to Friday, 8:00 AM to 5:00 PM. The successful candidate will maintain professionalism and build positive rapport with clients to drive satisfaction and repeat business.

Qualifications

• Experience in customer service is preferred (not explicitly stated in HTML).
• Strong communication and problem-solving skills.

Responsibilities

• Answer incoming calls and inquiries about product issues.
• Create estimates, orders, shipping quotes, and service questions in a timely manner.
• Assist with orders, estimates and promotional materials when requested.
• Coordinate with pre-press and production to ensure accuracy and on-time delivery.

Skills

Customer Service

Communication

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Wholesale Printing company located in Mandeville, Louisiana is hiring for a full-time CSR - Customer Service Representative. Monday - Friday. 8:00AM - 5:00PM. Below is an outline of the positions responsibilities.

Backup Customer Service Manager

• Answer incoming calls, general inquiries and answer product issues.
• Create estimates, orders, shipping quotes, and service questions in a timely manner.
• Save art to folders and send to pre-press.
• Handle any and all customer service needs and request.
• Maintain a professionalism with clients and working to establish a positive rapport.
• Update Customer information in the customer service database, when needed.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Assist with walk-in clients with pick-up orders.
• Assist Sales Representatives with orders, estimates and promotional materials when requested.
• Close job tickets and send final invoices to customers who are on terms.
• Filing and organizing hard and electronic copies of customer orders and other various files.
• Communicate with customers on behalf of pre-press and/or production.
• Website monitor and administration.
• General office administration.
• Maintain cleanliness of office, take out trash.
• Communicate problems or issues to management.
• Assist with QC / Color Management.
• Coordinate art proofs to Pre-Press.
• Must be punctual and highly dependable.