Customer Service Representative and Graphics Part Time MondayFriday

SUPREME COLOR GRAPHICS LLC; Mandeville (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

SUPREME COLOR GRAPHICS LLC in Mandeville, LA, is seeking a part-time CSR-Graphics with a graphics background and excellent communication skills. The role involves handling customer inquiries, creating estimates and quotes, and coordinating with pre-press and production teams.

The CSR will update customer records, manage orders, and assist walk-in clients and sales staff while maintaining professional client relationships and color quality control.

Qualifications

• Must have graphics background and excellent communication skills.
• Part time position; hours: 8:00AM–2:00PM or 9:00AM–3:00PM.
• Experience in printing or graphics customer service preferred.

Responsibilities

• Answer incoming calls and inquiries; address product issues.
• Create estimates, orders, shipping quotes, and respond to service questions.
• Save art to folders and send to pre-press.
• Maintain professional rapport with clients.
• Update customer information in the database.
• Close job tickets and send final invoices for customers on terms.
• Monitor website orders and payments; post customer payments.
• Coordinate art proofs to Pre-Press.
• Assist Sales and Operations with quotes, orders and materials.
• General office administration and filing.
• Communicate problems to management and support color management.
• Assist with production flow as needed.

Skills

Graphics background

Excellent communication

Customer service

Job description

Large Wholesale Format Printing Company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have Graphics background and excellent communication skills.

Part Time

Monday - Friday

8:00AM – 2:00PM or 9:00AM - 3:00PM

CUSTOMER SERVICE DUTIES:

Answer incoming calls, general inquiries and answer product issues.

Create estimates, orders, shipping quotes, and service questions in a timely manner.

Save art to folders and send to pre-press.

Handle any and all customer service needs and request. Maintain a professionalism with clients and working to establish a positive rapport.

Update Customer information in the customer service database, when needed.

Impact the company’s bottom line by problem solving and help keep clients into repeat customers.

Assist with walk-in clients with pick-up orders.

Assist Sales Representatives with orders, estimates and promotional materials when requested.

Assist Operations Manager with Custom quotes and special orders

Close job tickets and send final invoices to customers who are on terms.

Website monitor online orders and payments.

Post customer payments in system.

Filing and organizing hard and electronic copies of various files.

Communicate with customers on behalf of pre-press and/or production.

Website monitor and administration.

General office administration.

Communicate problems or issues to management.

Maintain Quality Control and Color Management.

Coordinate art proofs to Pre-Press.

GRAPHICS

Evaluate customer artwork and correct as necessary

Set file up for best production, yield, workflow

Create proofs and email customer proofs

Manage file storage and history

Consult Customer Service Department and customers with design criteria

Set up files to print colors as required

Manipulate file transfer to ensure accuracy

Graphic design for customer as well as House Advertising Blasts

Color Management – Part of Team

Work with Production Manager to create new product ideas/product lines.

Help trouble shoot color management issues.

Assist with production flow as needed