Customer Service Representative - Wellness Sales Associate

beem Light Sauna - Florham Park, NJ; New Jersey; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Monthly bonus

Employee discounts on studio services

Flexible scheduling

Competitive compensation

Job summary

beem® Light Sauna - Florham Park, NJ is seeking a part-time, on-site team member to manage sales, guest services, and studio upkeep. You will greet guests, handle check-ins, process memberships, and maintain a clean, professional environment that encourages repeat visits and referrals.

The role requires strong sales and customer service skills, proficiency with studio software and CRM tools, and the ability to work independently while supporting events and promotions.

Qualifications

• High school diploma or equivalent; additional education or certifications in a plus.
• Strong sales and customer service skills.
• Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar).

Responsibilities

• Greet guests and deliver top-tier service in person, phone, and automated systems.
• Handle check-ins, registrations, and front desk procedures.
• Process sales transactions, memberships, and renewals accurately.
• Maintain a clean, welcoming studio environment and assist with admin tasks.
• Support events, promotions, and community outreach.

Skills

Sales

Customer service

Education

High school diploma

Tools

Mindbody

CRM tools

Studio software

PC/Mac proficiency

Job description

Job Description

This is a part-time, on-site role at our Florham park, N J location.

About beem® Light Sauna - https://www.beemlightsauna.com/

We’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.

Role Description

This position is responsible for sales, customer service, and maintenance of studio.

Studio Operations, Cleaning & Support

• Perform thorough sauna and suite refreshes between appointments, including disinfecting surfaces, organizing amenities, and restocking supplies
• Ensure rooms, front desk, common areas, and restrooms, are always clean, sanitized, and guest-ready
• Follow established cleaning, sanitation, and safety procedures
• Assist with administrative tasks/ special projects and attend meetings and trainings

Client Experience & Retention

• Greet all guests warmly and deliver consistent, top-tier service in person, over the phone, and through automated communication systems
• Follow proper member check-in, guest registration, and front desk procedures
• Accurately handle sales transactions, account updates, and customer care calls
• Create an engaging, and professional environment that encourages repeat visits and referrals
• Address client questions / concerns, escalating to the Studio Manager when needed
• Model beem® mission, vision, and values in all interactions and represent beem® Light Sauna professionally as a brand ambassador

Sales Execution & Revenue Support

• Generate membership, package, and retail sales
• Follow studio sales scripts, pricing guidelines, promotions, and closing standards
• Manage leads including inquiries, follow-ups, tours, and conversion conversations
• Support studio events, promotions, and community outreach initiatives

Who You Are

• Language: English (Required)
• High school diploma or equivalent; additional education or certifications in a plus
• Strong sales and customer service skills, with the ability to engage clients
• Ability to work collaboratively and build positive relationships with clients
• Professional, team player/leader, punctual, reliable, and trustworthy
• Ability to remain calm, respectful, and professional in all customer interactions
• Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar)
• Organizational skills, attention to detail, professionalism and customer-focused
• Ability to work independently, take initiative, and manage multiple responsibilities
• Preferably have sales experience in fitness, health, wellness
• Interest in health and wellness, with a willingness to learn and educate others about the science and benefits of infrared sauna, red light, and chromotherapy

Physical Requirements

• Capable of lifting to 30 lbs. and may be required to sit / or stand for four+ hours.
• Able to work weekends especially during peak activity periods
• May be required to reach with hands/arms and able to bend, lift, and kneel

What You’ll Get

• Competitive Market Compensation (based on experience)
• Monthly bonus tied to sales, membership acquisition & retention
• Employee discounts on studio services
• Flexible scheduling

Join beem® Light Sauna – Florham Park and help us grow a community where wellness, connection, and positivity shine bright.

Company Description

About beem® Light Sauna https://www.beemlightsauna.com/

At beem® Light Sauna, we’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.