Customer Service Representative (WC)

OCH; Webb City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Company holidays

Life insurance

Short-term disability

Flexible spending accounts

Job summary

Ozarks Community Hospital (OCH) in Webb City, MO, is seeking a Customer Service Representative; Receptionist for the Webb City Clinic. You will provide front-office support, coordinate clinic activities, and assist in staff orientation and scheduling while ensuring smooth patient flow.

The role requires a high school diploma, knowledge of Medicare/Medicaid, and prior front-office experience. OCH offers health coverage options, PTO, holidays, and a 401(k) plan.

Qualifications

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• Successful work experience in a front office setting or in another clerical position.

Responsibilities

• Provide direct and indirect patient assistance in the clinic/office.
• Assist in development and orientation of new staff and coordinate office/clinic activities.
• Help cover work schedules and improve workflow; keep providers informed of progress and issues.

Skills

Great organizational and multitasking

Office procedures

Office equipment usage

Education

High school diploma or equivalent

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Webb City, MO, is seeking a Customer Service Representative; Receptionist to join our Webb City Clinic.

Our Mission:

Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

Under the direction of the Clinic Manager provides direct and indirect patient assistance and care in the office/clinic settings. Assists in development and orientation of new office / clinic staff. Assists in coordinating activities of the office / clinic. Assists with covering work schedules and assists to improve work flow. Keeps the providers informed of both progress and potential problems.

Benefits include:

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.
• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
• Company-paid holidays.

Requirements:

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• Successful work experience in a front office setting or in another clerical position.
• Strong working knowledge of office procedures and basic accounting principles.
• Ability to effectively use and maintain office equipment.
• BLS or Friends and Family certification preferred.
• Great organizational and multitasking abilities.

OCH is an Equal Opportunity Employer