Client Access Representative

PFH Preferred Family Healthcare; Missouri; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee benefits package including health, dental, and vision

Competitive 403(b) Retirement Savings Plan

Company-paid basic life insurance

29 days of PTO for Full-Time employees

Emergency Medical Leave Program

Flexible Spending Accounts

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Comprehensive training and advancement opportunities

Job summary

PFH Preferred Family Healthcare is seeking a Client Access Representative in Hannibal, MO. This full-time role involves providing clerical support, managing client appointments, and ensuring excellent customer service. You will greet patients, verify their information, and manage health records while supporting clinician practices.

The ideal candidate will possess strong communication skills, organization, and a customer-friendly attitude. The job comes with a competitive benefits package including health insurance, retirement savings plan, and paid time off for full-time employees.

Qualifications

• High school diploma or GED required. Previous customer service experience preferred.

Responsibilities

• Greet clients at the clinician practice and verify personal information.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows.
• Request, prepare, and ensure completeness of client health records.
• Collect payments and provide receipts.

Skills

Excellent oral, written, and interpersonal communication skills

Strong customer service orientation

Ability to multitask

Excellent organization and typing skills

Reliable transportation to the assigned area

Education

High school diploma or GED

Job description

Job Title: Client Access Representative

Location: Hannibal, MO

Employment Type: Full-Time

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary

Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients? Join our team as a Client Access Representative. In this role, you will provide complex clerical support within clinician office practices, maintaining high levels of public contact with clients and patients, ensuring excellent customer service, and consistently meeting or exceeding department goals and expectations.

Key Responsibilities

• Arrive clients at the clinician practice, greet them, verify personal information, insurance, and payment details.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no‑shows according to the established process.
• Work with clients, families, and staff to resolve any problems during the visit.
• Request, prepare, and ensure completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are accurately recorded.
• Verify and coordinate client referrals.
• Manage the electronic medical records system effectively.
• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
• Participate in quality improvement programs and service monitoring initiatives.
• Perform additional duties and projects as assigned by leadership.

Education and/or Experience

High school diploma or GED required. Previous customer service experience preferred.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

Position Perks & Benefits

• Employee benefits package – health, dental, vision, retirement, life, & more.
• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part‑Time and Full‑Time employees.
• Company‑paid basic life insurance.
• 29 days of PTO for Full‑Time employees.
• Emergency Medical Leave Program.
• Flexible Spending Accounts – healthcare and dependent child‑care.
• Health & Wellness Program.
• Employee Assistance Program (EAP).
• Employee Discount Program.
• Paid time off for full‑time employees (time off package).
• Top‑notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities / promoting from within.

We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace.