Customer Service Representative - DC

Verida Inc; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Full time

Job summary

Southeastrans is seeking a Customer Service Representative for an on-site role in Washington, DC. You will provide accurate, courteous, and professional customer service for non-emergency medical transportation requests and scheduling.

Responsibilities include screening, gathering correct information, scheduling transportation, using dispatch software, and maintaining confidentiality. The position requires the ability to work in a busy environment and collaborate with facilities and staff.

Qualifications

• Basic computer and typing skills required.
• Ability to type at least 30 words per minute.
• Able to work in a busy environment and maintain professionalism.
• Able to work independently or as part of a team.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Basic computer skills

Typing 30 wpm

Work well in busy environments

Independent or team worker

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - DC

Southeastrans General Full Time Admin Support Worker Washington, DC, US

LOCATION: On-Site in the District of Columbia

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team