Customer Service Representative - Veterinary (CSR)

Loving Care Animal Clinic LLC; Fremont Township (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Front-loaded PTO

Paid holidays

Pet care discount

Family-style culture

Job summary

Loving Care Animal Clinic LLC in Fremont, Michigan is seeking a Customer Service Representative – Veterinary (CSR) to be the friendly face of our front desk. This full-time, in-person role focuses on warm client interactions, appointment scheduling, and accurate record-keeping in a caring small-animal clinic.

We value organization, empathy, and teamwork; if you love animals and helping people, you’ll fit right in. Join our family-like clinic and contribute to excellent pet care.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required; veterinary/medical office preferred.
• Excellent written and verbal communication; attention to detail.
• Comfort with computers; experience with EzyVet a plus.
• Ability to multitask and stay calm in a busy clinic.

Responsibilities

• Greet clients and patients warmly, answer multi-line phones, and respond to emails.
• Book and confirm appointments and surgeries in EzyVet.
• Check clients in/out, verify records, process payments, and schedule follow-ups.
• Maintain accurate medical records and signed forms.
• Assist the veterinary team with triage and communication as needed.
• Close and secure the clinic, balance cash drawer and run end-of-day reports.
• Support clients with empathy during difficult pet health decisions.

Skills

Customer service

Communication

Multitasking

Cash handling

Empathy

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Loving Care Animal Clinic — Fremont, MI | Full-Time, In-Person | $17–$19/hour (potentially more, based on well-qualified previous experience)

Customer Service Representative – Veterinary (CSR)

Are you an organized, compassionate professional who loves animals — and the people who care for them? At Loving Care Animal Clinic, our Customer Service Representatives are the heart of the front desk: the first face every client sees and the first voice they hear. You set the tone for the entire visit.

We're a close-knit, family-oriented small-animal clinic in Fremont, Michigan, built on a simple belief — every pet deserves the best quality care while staying affordable for the families who love them. We're looking for a dependable, warm, detail-oriented teammate who thrives in a busy environment, stays calm under pressure, and genuinely enjoys helping people and their pets.

What You'll Do

• Be the welcoming first impression. Greet every client and patient the moment they arrive, answer multi-line phones promptly and warmly, and respond to client emails and messages with professionalism and care.
• Schedule with confidence. Book and confirm appointments, surgeries, and recheck visits in our EzyVet practice-management software, matching each case to the right appointment type and provider availability.
• Check clients in and out. Verify and update client and patient information, scan microchips, weigh patients, review invoices, process payments accurately, and schedule follow-up visits before clients leave.
• Keep records accurate and compliant. Create and maintain pet, client, and clinical records; attach and verify signed consent forms (surgical, euthanasia, vaccination); document current medications; and complete rabies certificates precisely, including required lot numbers and expiration dates.
• Support patient care behind the scenes. Complete client callbacks for lab results and wellness reminders, build clear treatment estimates, process prescription-refill requests per clinic protocol, and help triage urgent concerns by communicating quickly with the medical team.
• Handle payments with care. Maintain a balanced cash drawer, process transactions at the desk and over the phone, and complete end-of-day reconciliation, payment summaries, and card-machine batch closing.
• Open and close the clinic. Complete daily opening and closing checklists, keep the reception area and lobby clean, odor-free, and welcoming, and secure records, payments, and the building at day's end.
• Show up for the hard moments. Support clients with empathy and discretion as they navigate difficult decisions about their pets' health, including end-of-life care.

…plus other duties as assigned. On a small clinic team, we all wear many hats and help one another out.

What We're Looking For

• High school diploma or equivalent.
• Previous customer service experience required; experience in a veterinary or medical office is strongly preferred.
• Excellent verbal and written communication, with strong spelling and attention to detail — you'll be maintaining legal medical records.
• Comfort with computers and the ability to learn new software quickly; experience with EzyVet or a similar practice-management system is a plus.
• Strong multitasking and the ability to stay calm, organized, and kind in a high-traffic, occasionally stressful environment.
• Accuracy and trustworthiness with cash handling and confidential client information.
• Genuine comfort and confidence around animals of all sizes and temperaments.
• Compassion, emotional intelligence, and a reliable, team-first attitude.

Physical Requirements & Work Environment

This is an in-person role at our Fremont clinic. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions. You can expect to:

• Stand, sit, and move about the reception area for extended periods.
• Occasionally lift or assist with animals and supplies (up to approximately 40 lbs, with assistance available).
• Work in an active clinic setting with animals, cleaning agents, and typical clinic noise and odors.

Schedule

Full-time, in person, during daytime clinic hours — no overnight or on-call shifts. We believe life happens, so we operate like a family and emphasize open communication and reasonable scheduling. We'll confirm your exact weekly schedule during the interview.

Compensation & Benefits

• $17–$19 per hour, depending on experience, potentially more with well-qualified previous experience.
• Front-loaded paid time off (PTO) that grows with tenure — up to four weeks per year after 4+ years of employment — with rollover.
• 7 paid holidays plus 1 floating holiday you can use for anything.
• No-cap unpaid time off (UTO). Need a day but don't want to use PTO? Request it through our employee app — available as long as attendance stays solid. Life happens, and we get it.
• Generous employee discount on veterinary care and products for your own pets.
• A supportive, family-style culture that values communication, teamwork, and work-life balance.

Equal Opportunity

Loving Care Animal Clinic is an equal opportunity employer. We celebrate diversity and are committed to a welcoming, inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, height, weight, familial or marital status, disability, genetic information, or any other characteristic protected by federal law or the Michigan Elliott-Larsen Civil Rights Act.

This posting describes the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, and skills required. Employment with Loving Care Animal Clinic is at-will.