Collections Representative (AZ, 8/10 Start Date)

Progressive Leasing; United States; On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Parental leave

Stock / ESPP

Job summary

Progressive Leasing is hiring Collections Representatives to support our mission and growth. This is a work-from-home role within a 60-mile radius of Glendale, Arizona.

Responsibilities include handling inbound and outbound calls to collect past-due accounts and delivering top-tier customer service. Requirements include strong communication skills, computer literacy, and a high school diploma or GED.

Qualifications

• Experience in customer service with collections is required.
• Excellent verbal and written communication.
• Computer literacy with ability to use multiple software applications/screens.

Responsibilities

• Handle outbound and inbound calls to collect past-due accounts.
• Provide top-tier service to customers.

Skills

Customer service

Collections

Interpersonal skills

Verbal communication

Written communication

Typing literacy

Phone experience

Age 18+

Education

High school diploma or GED

Job description

Overview

We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved.

This role is a work-from-home position and can be performed remotely within a 60-mile radius of Glendale, Arizona.

Employment Details

• Start Date: Monday, August 10, 2026
• Virtual Training: 5 weeks, full time/mandatory, Monday-Friday, 7:30 AM-4:00 PM; 100% attendance required
• Full time shifts: Monday through Friday (7:00 AM-3:30 PM, 8:00 AM-4:30 PM, 9:00 AM-5:30 PM, or 10:30 AM-7:00 PM)
• Saturdays Required: 5:30 AM-2:00 PM

Responsibilities

• Responsible for outbound and inbound calls, collecting on accounts that are past due
• Provide top tier support and service to our customers

Qualifications

• Customer Service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• Curiosity, adaptability, and openness to learning as AI-enabled tools are used and expanded over time

Requirements for Working from Home

• Located within a 60-mile radius of Glendale, AZ
• Designated home-based workspace that is quiet and free from distractions
• Wired internet connection with internet service speeds of at least 10Mbps download and 4Mbps upload (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

Compensation & Benefits

• Compensation: $17.00 per hour + bonus
• Full health benefits: Medical, Dental, Vision, Life Insurance + Paid Parental Leave
• Company matched 401(k)
• Paid Time Off, Paid Holidays, Paid Volunteer Hours
• Employee Resource Groups, Employee Stock Purchase Program, Tuition Reimbursement, Charitable Gift Matching
• Job required equipment and services

EEO Statement

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.